Actions extend your AI agent's capabilities by allowing it to perform specific tasks beyond just answering questions. Configure actions to collect information, escalate to humans, or integrate with external services.
Transfer conversations to human support when AI can't help
Collect customer information through interactive forms
Allow customers to schedule appointments directly in chat
Add custom buttons that trigger external URLs or actions
Your AI agent analyzes the conversation and determines when an action is needed
The appropriate action is automatically triggered based on your configuration
The action completes its task and provides feedback to the customer
Actions are configured per AI agent in your dashboard. Each action can be customized with specific settings, triggers, and behavior rules.
Set up actions for your AI agent to provide enhanced customer experiences.