Notifications

Stay informed when customers need help. Get notified via Slack or WhatsApp when human intervention is required or important messages arrive.

When Notifications Are Helpful

Human Escalation Requests

When customers ask to speak with a human or the AI can't help

New Customer Messages

First-time visitors or important customer inquiries

AI Response Failures

When the AI doesn't have enough information to help

High-Priority Conversations

Urgent issues or VIP customer interactions

Notification Channels

Slack Notifications

Get instant notifications in your team's Slack channels

  • Real-time customer message alerts
  • Customer details included
  • Direct link to respond in dashboard
  • Choose specific Slack channel

WhatsApp Notifications

Receive customer alerts via WhatsApp Business

  • WhatsApp Business integration
  • Mobile-friendly notifications
  • Multiple phone numbers supported
  • Verified phone number system

How Notifications Work

1

Customer Interaction Triggers

Customer sends a message that requires human attention or escalation

2

AI Detects Need for Help

System recognizes escalation request or identifies complex query

3

Instant Notification Sent

Your team receives immediate notification with customer details and response link

Quick Setup

1

Enable Human Escalation Action

Configure the human escalation action in your agent settings

Configure Actions
2

Connect Notification Channel

Set up Slack or WhatsApp to receive notifications

Install & Notifications
3

Test Notifications

Send a test message to ensure notifications are working

Test in Inbox

Requirements

For Notifications to Work

  • Human Escalation action enabled
  • Slack or WhatsApp connected
  • Active AI agent responding to customers

Notification Timing

  • Instant delivery (within seconds)
  • 24/7 availability
  • Real-time customer context included

Best Practices

Tip

Choose the Right Channel

Use Slack for team environments and WhatsApp for individual or mobile-first teams

Tip

Test Your Setup

Send test messages to ensure notifications are working before going live

Tip

Monitor Response Times

Use the dashboard to track how quickly your team responds to notifications

Ready to set up notifications?

Never miss an important customer message again with instant notifications.

Configure NotificationsLearn About Actions