Deliver instant 24/7 responses to customer queries with no human intervention required. Perfect for scaling support without expanding your team.
Fully Automated mode lets your AI agent handle all customer conversations without any human intervention. Your AI agent provides instant, accurate answers to customer questions 24/7, trained on your knowledge base to respond just like a human support agent would.
Your AI agent never sleeps. Provide instant responses to customers at any time of day, in any timezone, without staffing night shifts.
No wait times. Customers get immediate answers to their questions, improving satisfaction and reducing bounce rates.
AI responses are based on your knowledge base - documents, FAQs, website content, and any other information you provide.
Handle thousands of conversations simultaneously without additional costs or staffing concerns.
When most customer inquiries are repetitive and can be answered using your existing knowledge base - FAQs, documentation, or standard procedures.
If you're a small business or startup without resources for a large support team but still need to provide responsive customer service.
When your customers are spread across multiple timezones and you need to provide support outside of your business hours.
For SaaS products, digital services, or e-commerce where most customer questions have clear, documented answers.
When you want to dramatically reduce support costs while maintaining or improving response times and customer satisfaction.
The quality of AI responses depends on your knowledge base. Include FAQs, documentation, common issues, troubleshooting guides, and product information.
Review conversations regularly to identify gaps in your knowledge base or areas where the AI could improve. Use these insights to expand and refine your training data.
Configure your agent's personality and tone to match your brand voice. Professional, friendly, casual, or formal - make sure it aligns with your brand identity.
Consider adding a welcome message that lets customers know they're chatting with an AI. Provide alternative contact methods for complex issues if needed.
Use analytics to monitor response accuracy, customer satisfaction, and conversation resolution rates. Continuously improve based on data.
Start by building your knowledge base to train your AI agent.