Connect directly with your customers in real-time. Perfect for businesses that want to provide personalized human support.
Live Chat mode disables AI responses entirely, allowing your team to communicate directly with customers in real-time. Every message from a customer goes straight to your human agents, ensuring a personal touch in every interaction.
Chat directly with customers as messages arrive. No delays, no automation - just genuine human conversation.
Invite team members to join conversations. Multiple agents can collaborate on complex support issues.
Receive notifications via Slack, WhatsApp, or email when new conversations arrive so you can respond promptly.
All conversations are saved in your dashboard with full history, making it easy to follow up and track customer interactions.
When your business model requires personalized attention for every customer interaction, such as premium services, complex products, or consultative sales.
If you have a small customer base and sufficient team capacity to handle all inquiries personally without automation.
When personal connections matter more than response speed, such as in B2B sales, luxury goods, or relationship-based services.
Learn how to configure notifications to alert your team when customers need help.