AI Agents
Learn how to create, configure, and manage your AI agents to provide excellent customer support.
What are AI Agents?
AI Agents in HelpKite are intelligent chatbots powered by advanced language models. They can understand customer inquiries, provide accurate responses based on your knowledge base, and perform automated actions like booking appointments or escalating to human support.
24/7 Support
Provide instant responses to customers around the clock
Scalable
Handle unlimited conversations simultaneously
Customizable
Tailor responses and personality to match your brand
Creating Your First Agent
Go to Agents Page
Navigate to the Agents section in your dashboard to see all your AI agents.
Open AgentsCreate New Agent
Click the "Create Agent" button and provide a name and description for your AI agent. Choose a personality that matches your brand voice.
Configure Settings
Set up your agent's personality, response style, and behavioral preferences in the Settings tab.
Agent Configuration
Knowledge Base
Train your agent with relevant content
- • Upload documents and files
- • Add website content via crawling
- • Create Q&A pairs
- • Add manual text content
Actions
Configure automated actions and integrations
- • Calendar booking integration
- • Lead capture forms
- • Human escalation
- • Custom API calls
Personality
Customize your agent's communication style
- • Tone and voice settings
- • Response length preferences
- • Brand personality traits
- • Custom greeting messages
Integration
Embed your agent on your website
- • Get widget installation code
- • Configure widget appearance
- • Set up custom domains
- • Monitor widget performance
Best Practices
Tips for Effective AI Agents
📚 Comprehensive Knowledge Base
Upload detailed documentation, FAQs, and product information to ensure accurate responses.
🎯 Clear Agent Purpose
Define specific use cases and train your agent for particular scenarios (support, sales, etc.).
🔄 Regular Updates
Keep your knowledge base current and review conversation logs to improve responses.
👥 Human Escalation
Set up escalation paths for complex issues that require human intervention.