Knowledge Base
Train your AI agent with relevant content to provide accurate and helpful responses to your customers.
What is a Knowledge Base?
Your Knowledge Base is the foundation of your AI agent's intelligence. It contains all the information your agent uses to understand and respond to customer inquiries. The more comprehensive and well-organized your knowledge base, the better your agent will perform.
💡 Pro Tip
Start with your most frequently asked questions and expand from there. Quality content is more important than quantity.
Content Types
Files
Upload documents like PDFs, Word docs, and text files
Website
Crawl and index content from your website
Q&A Pairs
Create custom question-answer pairs for specific scenarios
Text Content
Add manual text content and information
Adding Content to Your Knowledge Base
Choose Content Type
Decide whether you want to upload files, add website content, create Q&A pairs, or add manual text.
Open Knowledge BaseUpload or Add Content
Follow the specific instructions for each content type. Make sure your content is well-structured and relevant to customer inquiries.
Test Your Agent
After adding content, test your agent with sample questions to ensure it can find and use the information effectively.
Best Practices
Knowledge Base Optimization
📝 Clear and Concise Content
Write content in clear, simple language. Avoid jargon and use terminology your customers understand.
🔍 Searchable Information
Structure content with clear headings and include relevant keywords customers might use.
🔄 Regular Updates
Keep your knowledge base current by regularly updating product information, policies, and procedures.
📊 Monitor Performance
Use analytics to identify gaps in your knowledge base and add content for frequently asked questions.
Content Management
Content Organization
- • Use descriptive titles and headings
- • Group related content together
- • Tag content with relevant categories
- • Create a logical content hierarchy
Content Quality
- • Ensure information is accurate and up-to-date
- • Write from the customer's perspective
- • Include step-by-step instructions
- • Provide examples and use cases